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Legal Notes

All the fine print, plainly listed.

Terms, privacy, cookies, complaints, and the security guidance we ask every Bebawa client to read before they get started. Open any document inline or download the original PDF.

Terms & Conditions — from April 1, 2025

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For clients who started using the services after 2025-04-01, valid from 2025-04-01
For clients who started using the services before 2025-04-01, valid from 2025-06-01

1. General Information

These T&C govern the relations between the Company and the Client. They constitute a legally binding agreement which enters into force on the date the Client accepts these T&C and remain in force for an indefinite period of time unless terminated following the provisions set forth herein.

The Client accepts that the necessary pre-contractual and contractual documents shall be communicated via electronic communication channels. The Company stores these documents on the System and they are accessible to the Client as part of their remote Account access.

In the case that the Client that is a Consumer accepts these T&C remotely, they will benefit from a cooling-off period of 14 calendar days to cancel without penalty and without needing to give any reason.

2. Key Definitions

  • Account – an electronic record inside the System that allows to identify the Client, execute transactions and contains information on the Transactions performed.
  • E-Money – electronically stored monetary value as represented by a claim on the Company which is issued on receipt of funds for the purpose of making Transactions.
  • Services – opening and operating Accounts, execution of payment transactions, issuing of Payment Instruments, issuance and redemption of E-Money, and related services.
  • Sanctioned Person – people or entities subject to Red Notice by Interpol, Most Wanted by Europol, or international financial sanctions by UN Security Council or EU.

3. Services Provided

The Company provides the following services:

  • Opening and operating of Account(s)
  • Execution of payment transactions
  • Issuing of Payment Instruments and acquiring of payment transactions
  • Issuance and redemption of E-Money
  • Additional services such as currency conversion

4. Onboarding and KYC

The Company shall accept the Client and provide Services only to those Clients whose identity has been duly established. The Company may request information about the Client's country of residence for tax purposes, taxpayer identification number, source of funds, and business activity.

The Client shall periodically (at least once a year) update their information and provide supporting documents related to KYC processes in order to comply with Applicable Law.

5. Fees and Charges

The Company provides Services for the fees agreed by the Parties and published in Fees and Charges on the Company's Website or individually to the Client. The Client gives consent to deduct respective amounts of Fees and Charges from the Balance of the Account at any time without notice.

6. Security

The Client is solely responsible for safely keeping Security Credentials. If at any time the Client becomes aware or suspects that Security Credentials have been lost, stolen, misappropriated, used without authorisation or otherwise compromised, the Client shall notify the Company without undue delay.

7. Restrictions on Services

The Company may block the Account, Payment Instruments or restrict Services if: the Client engages in prohibited activities, there are security concerns, Security Credentials are incorrectly used multiple times, the Account is seized, or required by Applicable Law.

8. Termination

The Client may terminate these T&C by a 30 days prior written notice (if the Client is a Consumer) or by a 6-months prior written notice (if the Client is not a Consumer). The Company may terminate with 60 days notice (Consumer) or 30 days notice (non-Consumer).

9. Complaints and Disputes

Any complaint shall be presented in English or Lithuanian. The Company investigates complaints no later than within 15 Business Days from receipt. Where the Client is a consumer and not satisfied with the Company's answer, they have the right to submit a request to the Bank of Lithuania.

10. Governing Law

These T&C shall be governed by the laws of the Republic of Lithuania without recourse to the conflict of laws rules regardless of the venue or jurisdiction in which a dispute arises.

Please download the full document for the complete terms and conditions.